DeRegt offers a full life cycle assessment service. This means you can get your cables promptly serviced by their original manufacturer.
Our in-depth knowledge of our products and an extensive stock of spare parts allow you to focus on other things because you know your downtime will always be kept to an absolute minimum.
Field Service manager Mario Boot has explained the service in more detail. If you deliver a high-quality product, as DeRegt does, then you need to also provide a programme that can maintain that quality.
In all the maritime cables we make, our cables provide the connection between the ship and the tools in the water. If the connection fails, the entire ship will have to go into downtime, and this is incredibly expensive.
Field service means never refusing help, going places ad-hoc and knowing how to provide parts to different places in the world. Military restrictions can be difficult to navigate. Field service is about knowing how to get them to your client, so they have minimum downtime.
DeRegt Field Service offers 24/7 global support. It does not matter where the ship is located, we will travel there. The Field Service team has now been expanded to meet the needs of our growing client base around the world. We draw up the service agreements, carry out preventative maintenance and help you ensure that you have the right spare parts on board.
We also ensure certain key components are always kept in stock at our HQ, which allows us to do quick interventions because delivery times are eliminated. Field service is all about thinking ahead, so it is not something you are able to set up in a day.
It is important to assess a cable fault as quickly as possible, so you can give a timeline of when the ship can be operational again.
Cable handling – that is where 80% of all problems arise. How they are rinsed, how cables are pulled back on board, and how they are entered into the water. Some cables should be taken out of the water with a crane, and if the crane is not used but it is dragged along the deck, it will lead to problems.
Any surface that the cable comes into contact with has to be checked and cleaned. The correct winch has to be used at all times.
Field service also means thinking ahead. DeRegt wants their clients to know how to handle the cables correctly so that they will continue to function in the way they should. That is why we also offer handling training. Every time we come into contact with clients, we are able to share more knowledge that will keep cables fault-free for longer.
Great field service is about prevention as much as it is about a cure.
DeRegt offers high-end cable solutions. We can set up the perfect arrangement that fit your unique requirements.