Naval Group and MBDA have announced the deployment of a new remote assistance service for the French Navy.
The service serves several purposes and provides naval system users in all locations and situations with a quick diagnostic and repair solution assistance.
According to the companies, remote assistance is a ‘secure, end-to-end encrypted multimedia communication system’.
It connects the ship with onshore support facilities and enables the vessel crew to establish a confidential, real-time dialogue with the French Navy and other industry experts to support diagnostics during breakdowns.
The remote assistance service provides ‘greater autonomy’ for the maintenance crew and support with the preparation for maintenance periods of vessels upon their return from missions. It also enhances the availability of ships in operation.
MBDA Group Customer Support & Services director Pascal Gendre said: “We are well aware of the critical nature of our products and systems for the armed forces, and MBDA has always made a point of honour of working with its customers throughout the life cycle of their equipment, guaranteeing them a high level of operational availability.
“Today we have the satisfaction, alongside Naval Group, of being able to provide our support to the women and men who are committed to the defence of our country, at any time, wherever they may be.”
The service is being deployed to the French Navy’s multi-mission frigates (FREMM) and the aircraft carrier Charles de Gaulle, and will link them with industrial sites of MBDA and Naval Group.
It will also be deployed to the Toulon Fleet Support Service (SSF) and the Brest SSF.
Naval Group Director of Services Vincent Martinot-Lagarde said: “The remote assistance service enables simultaneous discussions with the French Navy fleet support service and the crew of a ship to assist the crew and solve a technical problem at sea.
“Furthermore, the remote support kit can be deployed as part of the preparation of an upkeep period for an overhaul of the ship.”