Adder Technology has introduced the Elite Service for mission-critical keyboard, monitor and mouse (KVM) technology.

The new service gives worldwide customers with mission-critical KVM 24/7 access to Adder’s highly skilled technical engineers along with an advanced hardware replacement scheme and guaranteed four-hour call-back time.

The Elite Service complements Adder’s existing Professional Services range, which already includes enhanced product warranties, training programs, commissioning and implementation support and pre-sales consultancy. The service backs Adder’s high-quality hardware and software solutions with a tailored support service designed to meet customers’ individual needs.

Albania’s air navigation services company Albcontrol head of system monitor and control Sokol Mukaj said: “In the air traffic control industry, the chance of mission-critical network failure is unlikely but the impact could be significant. In order to avoid disruption, it is essential that we are in control of all resources in all scenarios.

“Adder’s reliable remote-access solutions provide automated and instantaneous failover and the introduction of the Elite Service means we can rely on dedicated support whenever we need it.”

Gulf Business Machines audio-visual specialist Moayad Saidan said: “We design and support turnkey command and control centre solutions for mission-critical Network Operation Centers throughout the Middle East, all of which have unique and demanding requirements. The adoption of KVM solutions enables our customers to achieve faster incident response times. Now, Adder’s new Elite Service provides additional reassurance, resilience and value to their organisation.”

Adder senior vice-president sales and marketing Neil Hillier said: “Our flagship ADDERLink INFINITY range has been globally adopted by large enterprises for mission-critical deployments because of its quality and reliability.

“The introduction of the Elite Service gives these customers the additional confidence that, as they grow and evolve, they will be supported by our expert teams around-the-clock. At Adder, we believe in partnering with our customers and providing top-flight service for the whole of their deployment from start to finish.”

Adder is a specialist in connectivity solutions and high-performance IP KVM.